At Shilajit Wellness UK, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://shilajitwellnessuk.co.uk, place an order, or interact with us.
1. Who We Are
Shilajit Wellness UK is an online store dedicated to providing high-quality, natural Shilajit-based wellness products to customers in the UK and beyond.
2. Information We Collect
We collect the following types of information:
a) Personal Data You Provide to Us
Name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through third-party gateways like Stripe or PayPal)
Order history
Any correspondence with us
b) Automatically Collected Data
When you browse our website, we may collect:
IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and user experience
Detect and prevent fraud or abuse
Send occasional promotions or product updates (with your consent)
4. Legal Basis for Processing
Under the UK GDPR, we process your personal data based on the following legal grounds:
Performance of a contract (e.g. fulfilling your order)
Consent (e.g. marketing emails)
Legal obligation (e.g. tax records)
Legitimate interest (e.g. improving services and preventing fraud)
5. Sharing Your Data
We do not sell your data. However, we may share your data with:
Payment processors (e.g. Stripe, PayPal)
Shipping providers (e.g. Royal Mail, courier services)
IT service providers helping manage our website and systems
Legal authorities, if required by law
All third parties are bound by confidentiality and data protection obligations.
6. Data Retention
We retain your personal data for as long as necessary:
For order processing and warranty support
To comply with legal and accounting requirements
For up to 6 years to handle customer service or disputes
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct or update your data
Request deletion of your data (where legally permitted)
Object to or restrict data processing
Withdraw your consent at any time
File a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us at: info@shilajitwellnessuk.co.uk
8. Cookies Policy
We use cookies to improve your shopping experience. You can choose to disable cookies via your browser settings, although this may limit certain features.
For full details, see our Cookie Policy.
9. Data Security
We take reasonable technical and organizational precautions to prevent data loss, misuse, or unauthorized access, including SSL encryption and secure payment gateways.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and where appropriate, notified via email.
12. Data Protection Compliance
Shilajit Wellness UK Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZB972824. This confirms our commitment to handling your personal data lawfully, fairly, and transparently in accordance with the Data Protection Act 2018 and UK GDPR.
13. Contact Us
For any questions or concerns regarding your privacy, please contact:
Shilajit Wellness UK
Email: info@shilajitwellnessuk.co.uk
Website: https://shilajitwellnessuk.co.uk
