At Shilajit Wellness UK, we are committed to ensuring your satisfaction with our natural wellness products. If you are not fully satisfied with your purchase, this Return and Refund Policy outlines the conditions under which returns and refunds can be made.
1. Eligibility for Returns
You may return an item under the following conditions:
The product was purchased directly from our website: https://shilajitwellnessuk.co.uk
The return request is made within 14 days of receiving your order
The product is unused, unopened, and in original condition
The item is returned with all original packaging, labels, and accessories
Important: For hygiene and safety reasons, we cannot accept returns of opened or used supplements.
2. Non-Returnable Items
Opened or used Shilajit products
Gift cards or promotional items
Items purchased during clearance or final sale (unless damaged or faulty)
3. How to Initiate a Return
To initiate a return, please contact us at:
Email: info@shilajitwellnessuk.co.uk
Subject Line: Return Request – Order #[YourOrderNumber]
Please include the following in your message:
Your full name
Order number
Reason for return
Photos if the item is damaged or defective
We will respond with instructions for returning the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a tracked shipping service.
We are not responsible for lost or undelivered returns.
Returns should be sent to our fulfilment address (provided in our return email instructions).
5. Refunds
Once we receive and inspect your returned item:
You will be notified via email
If approved, a refund will be processed to your original payment method within 5–10 working days
Please note:
Shipping costs are non-refundable unless the return is due to our error
Partial refunds may apply for items returned in less than perfect condition
6. Damaged or Incorrect Items
If you receive a defective or wrong product, please contact us within 48 hours of delivery with:
Clear photos of the item and packaging
Order details
We will send a replacement at no extra cost or offer a full refund, based on your preference.
7. Exchanges
We currently do not offer direct product exchanges. If you need a different item, please return the original and place a new order.
8. Contact Us
For any return or refund inquiries:
Shilajit Wellness UK
Email: info@shilajitwellnessuk.co.uk
Website: https://shilajitwellnessuk.co.uk
